FAQS

Top Questions

  • How long will it take to receive my Rothy’s order?
  • Can I cancel or update my Rothy’s order after it’s placed?
  • What Rothy’s shoe size should I order?
  • What is Rothy’s return policy?
  • How is return eligibility determined for Final Few styles?

Fit & Sizing

  • What Rothy’s shoe size should I order?
  • Do Rothy’s fit wide or narrow feet?
  • What does wide fit mean?
  • Do Rothy’s shoes stretch over time?
  • Can Rothy’s be worn without socks?
  • See more

Returns & Exchanges

  • What is Rothy’s return policy?
  • How do I return or exchange my Rothy’s order?
  • Can I return or exchange an order that was a gift?
  • How is return eligibility determined for Final Few styles?
  • What is my Express Return or QR Code and how do I use it?

Shipping & Tracking

  • Do you offer free shipping?
  • What shipping methods does Rothy’s use?
  • Where does Rothy’s ship?
  • How long will it take to receive my Rothy’s order?
  • How can I check the status of my Rothy’s order?
  • See more

Payments

  • Do you offer any discounts?
  • How does the discount program work?
  • What is Afterpay?

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